THE EMPIRE DIFFERENCE
EXPERIENCE IMPOSSIBLE TO MATCH
We love what we do…and we have been doing it with the same PASSION we had when we first started 20 years ago. Staff retention provides a high quality consistent team and we pride ourselves in providing our owners a longevity and experience of staff unmatched in the Property Management industry.
Some testimonials from people who have been with us for years.
Connecting tenants to great properties. we will conduct the necessary number of private viewings until your property is leased with our dedicated full-time Leasing consultant. We utilise state of the art online booking systems for prospective tenants. Most of our leasing happens afters hours, just when your prospective tenant wants to see your home. Technology, flexibility and experience means we lease your property sooner.
COMPREHENSIVE TENANT INDUCTION
A recent article about a tenant who added a birthday cake clause un-be known to the owner/agent was a internet hit…however funny it highlights the importance of not only the method of delivery of a lease to a tenant, but our 65 years of property management experience has shown us that an in depth tenant lease sign up induction is key. Want to know what our tenants get at our lease sign up inductions.
- Prescribed Scheduled Lease Explained & Executed
- Empire Estate Agents Special Conditions Explained & Executed
- Tenant Induction Video
- Bond Lodgement & Payment
- FAQ for Tenants Information Sheet (includes information on items such as utility connections, the Property Condition Report, watering days and reticulate on usage and a host of other pertinent information)
- Emergency Procedures Explained and provided
- DEFT Rent Payment card and rent and accounts payments explained
- Tenant Portal Login & Access Details
- Information for Tenants (Legal requirement)
- Strata By-Laws (if applicable)
- Property Manuals (if provided by Owner), scanned and bound in a book, emailed as a PDF and provided on the tenant portal
- Emergency Assistance number and information on emergencies texted to tenants and emailed
- Keys/Remotes/FOBs and codes documented, copied and signed
Our Tenants are important to us, every person is a valued client, we love being able to welcome your tenant into your rental home and home assist them then so we nurture quality happy tenants. Our Tenant of the month program is just one of the systems we use to reward and recognize the importance and value of tenants. Click here to see some see what our Tenants have to say about Empire
Attending, preparing and the cost of court can add to an already stressful situation, at Empire we do not charge our owners for our Court preparation and attendance, for tenants that require eviction via court or to retrieve bond costs. (Note unless the cost is covered in a required Landlord Protection Insurance Claim)
GUARANTEED PEACE OF MIND
No lock in Management Contracts. Managing your home is a partnership, one that requires absolute confidence and trust. We value that relationship and therefore at all stages you have the flexibility to change, we will release you from your contract at any time without penalty.
Selling my property in a challenging environment
We are thankful for selling my Gosnells property in a challenging environment. You were outstanding and very professional in your packaging and salesmanship. I will definitely recommend you with no hesitation to anyone selling a property. Once again, thank you very much. Take care,
V & L Nayagar
As a prospective buyer, we were extremely impressed
As a prospective buyer, we were extremely impressed with Gavin’s level of service. He demonstrated knowledge of the property and the market and worked diligently for both parties throughout the sales process. In particular, Gavin was always accessible and accommodated our enquiries, which made for a streamlined purchase.
Adam and Fiona, Wembley
No need to make any changes
Gavin was very professional, polite, helpful and a good negotiator. No need to make any changes, I would fully recommend this service to sell your house provided by Gavin.
One of the best things about Gavin
Gavin was great to deal with, he got things done, made sure that our concerns were met before settlement and that settlement was on time. One of the best things was the way he handled communication between us and the Sellers. We really appreciated his efforts!
Shelby and Alex, South Guildford
Personable, professional and sincere
Highly professional, thorough and responded to queries promptly. Gavin offers a personable, professional and sincere service. We would definitely recommend you to anyone we know looking to buy or sell their home.
Ian & Vonda, Kallaroo
Exceptional customer service skills
No need for improvement! Gavin has exceptional customer service skills. He is very easy to understand and isn’t afraid to get straight to the point. With his willingness to go above and beyond, any client of Gavin’s will undoubtedly get the best result (buying or selling) and walk away very happy.
Mik and Natasha, Noranda
I was very comfortable leaving my property in his hands
The entire process was managed so well by Gavin. He always kept me up to date with what was going on and made it much less stressful than it could have been. Gavin offers a very personalised service. He goes above and beyond to get the job done and make it hassle free. I was very comfortable leaving my property in his hands.
Appreciate your professionalism and high standards
Dear Anne-Marie, Many thanks for your help in purchasing my home. I appreciate your professionalism and high standards. We are looking forward to many years of happiness as a family in Tuart Hill.
Cancer Council WA
Sarah Wiley Cancer Council WA
Always prompt and pleasant to deal with
Always prompt to reply and pleasant to deal with you. Upfront and knowledgeable.