THE EMPIRE DIFFERENCE

 

EXPERIENCE IMPOSSIBLE TO MATCH

We love what we do…and we have been doing it with the same PASSION we had when we first started 20 years ago. Staff retention provides a high quality consistent team and we pride ourselves in providing our owners a longevity and experience of staff unmatched in the Property Management industry.

Some testimonials from people who have been with us for years.

Connecting tenants to great properties. we will conduct the necessary number of private viewings until your property is leased with our dedicated full-time Leasing consultant. We utilise state of the art online booking systems for prospective tenants. Most of our leasing happens afters hours, just when your prospective tenant wants to see your home. Technology, flexibility and experience means we lease your property sooner.

COMPREHENSIVE TENANT INDUCTION

A recent article about a tenant who added a birthday cake clause un-be known to the owner/agent was a internet hit…however funny it highlights the importance of not only the method of delivery of a lease to a tenant, but our 65 years of property management experience has shown us that an in depth tenant lease sign up induction is key. Want to know what our tenants get at our lease sign up inductions.

  • Prescribed Scheduled Lease Explained & Executed
  • Empire Estate Agents Special Conditions Explained & Executed
  • Tenant Induction Video
  • Bond Lodgement & Payment
  • FAQ for Tenants Information Sheet (includes information on items such as utility connections, the Property Condition Report, watering days and reticulate on usage and a host of other pertinent information)
  • Emergency Procedures Explained and provided
  • DEFT Rent Payment card and rent and accounts payments explained
  • Tenant Portal Login & Access Details
  • Information for Tenants (Legal requirement)
  • Strata By-Laws (if applicable)
  • Property Manuals (if provided by Owner), scanned and bound in a book, emailed as a PDF and provided on the tenant portal
  • Emergency Assistance number and information on emergencies texted to tenants and emailed
  • Keys/Remotes/FOBs and codes documented, copied and signed

 

TENANT CARE

Our Tenants are important to us, every person is a valued client, we love being able to welcome your tenant into your rental home and home assist them then so we nurture quality happy tenants. Our Tenant of the month program is just one of the systems we use to reward and recognize the importance and value of tenants. Click here to see some see what our Tenants have to say about Empire

COURT

Attending, preparing and the cost of court can add to an already stressful situation, at Empire we do not charge our owners for our Court preparation and attendance, for tenants that require eviction via court or to retrieve bond costs. (Note unless the cost is covered in a required Landlord Protection Insurance Claim)

GUARANTEED PEACE OF MIND

No lock in Management Contracts. Managing your home is a partnership, one that requires absolute confidence and trust. We value that relationship and therefore at all stages you have the flexibility to change, we will release you from your contract at any time without penalty.

TESTIMONIALS

A stand out property manager

customer service. A+++

The team at Empire Estate agents are highly engaged with their departments and extremely organised. We have worked with the team for many years and never had any issues. Always prompt with phoning back and customer service. A+++!!!!

Andrea Williams

The best property manager

We just wanted to express our sincere gratitude to Kylie Hall (Senior Property Manager, Empire Estate Agents Team) for making our stay pleasant, great and memorable in our house leases in Maylands. Kylie Hall has been the best property manager from the way she fondly treated my family and I. She always made sure to respond promptly to problems at the house and provided the best services. We were very comfortable, and we can't thank you enough. I proudly give 5 stars for their kind services. Thank you very much, and I hope to keep in touch in future.

Sadiq Nawaz

My properties were sold quickly

The team at Empire have always been highly professional and wonderful to work with - they have sold 3 of my houses and I got the price I was looking for. They provided expert advice so that my properties were sold quickly and with very little hassle!

C D’Castro

Excellent service right from the beginning

Excellent service right from the beginning, Daniela has been very professional, helpful and friendly. She has great knowledge of the market and the local area. She has always kept us well informed and responds in a quick and timely manner with answers and solutions. I highly recommend her and team at Empire Estate Agents and would not think twice to do business with them again. Cheers

N Malhotra

Empire Estate agents were the absolute best choice

We left our property in the hands of Jamie and her team at Empire in the first few days of January 2018. She knew we only had a few days before leaving the country and after trying to manage it ourselves from overseas decided that Empire Estate agents were the absolute best choice with all the experience that have had managing many of my friends' properties. Jamie dropped everything and raced over to our property. She went through absolutely everything with us and made us so comfortable with leaving it all to her and her team. Within 2 days Jamie has organised our property inspection report, top-class photos and it was up on the web. First home open was not even a week later and we had many applications. New tenants moved in the following week. That’s under 10 days of signing with Empire, our house has been rented out. It doesn’t get any better than that. We are constantly kept up to date with all the small stuff and all the money handling is so organised I’m blown away. I would highly recommend Jamie and Empire regardless of which area you live in. They are AMAZING!!!!

S Perkins

Organised, efficient and friendly team

Organised, efficient and friendly team.

T Van Maanen

Leaving our property in their capable hands

I have nothing but great things to say about the team at Empire. I feel very comfortable leaving our property in their capable hands.

K Shorthill

manage our property in Perth’s northern suburbs

We recently engaged Jamie and her team to manage our property in Perth's northern suburbs and could not be happier with the professionalism of the Empire team.

A Kent

The property manager is totally reliable…attentive, caring and supportive

I have been very impressed with the professional manner in which my rental property has been managed. The property manager is totally reliable, diligent and efficient in dealing with any issues that arise. All communication has been acted upon very quickly. The staff are very attentive, caring and supportive. This company obviously prides itself on customer/client relations and providing an excellent service.

K Fenwick

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  • 966 Albany Highway,
  • East Victoria Park, WA 6101
  •   (08) 9262 0400
  •   (08) 9262 0411
  •   reception@empireestateagents.com
  • Tenant weekend emergency number:
  • 0433 666 133
  • Licensee: Jackson Properties Pty Ltd
  • Principal: Jamie Horner

 

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