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YOU'RE IMPORTANT
Our Tenants are important to us, every person is a valued client, we love being able to welcome you into your new rental home and hope that once you leave your rental home the journey doesn’t end there. Whether its renting, selling or managing your investment property…whatever your real estate journey is, we hope to listen to your needs and assist you along the way.
RENTAL APPLICATION
Please see below links to our Rental Application Form and Application Check List, please make sure that you have all documents & information required before emailing the Application Form or bringing into the office. Should you have any queries please contact our office on (08) 9262 0400
MAINTENANCE REQUEST
Our maintenance team can enter the property with our management keys, if you are not present when the service person is available to carry out the maintenance or repairs.
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Empire endeavours to respond to maintenance issues as soon as possible, we prioritise maintenance work that poses a health and safety risk to tenants or where there is a risk of damage to the property.
EMERGENCY PROCEDURE
Empire Estate Agents is open Monday to Friday from 9.00am to 4:00pm.
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Should you have any queries, maintenance items or wish to discuss anything related to your property with your Property Manager, please contact our office during office hours on (08) 9262 0400.
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The office emergency number is available between Friday 5:00pm and Monday morning at 9:00am (and on Public holidays). The emergency number is 0433 666 133, please call the number and don’t text, if the phone is not answered please leave your name, phone number, address and details of the emergency, please also see below.
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PLEASE DO NOT CALL THE OFFICE EMERGENCY NUMBER MOBILE UNLESS YOU HAVE AN EMERGENCY.
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The following cases are considered emergencies under the Residential Tenancies Act:
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A burst water service (we suggest you turn the water off at the mains, contact the Water Corporation and a licensed plumber if necessary)
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A broken hot water service
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A sewerage blockage
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A broken sewerage fitting
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A serious roof leak
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A gas leak
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A serious electrical fault likely to endanger human life
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Flooding
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Substantial damage caused by flooding, storm or fire
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You have been broken into or an attempted break-in has occurred and the property is no longer secure
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Should any of the above emergencies occur out of office hours on the weekend & public holiday please use our emergency mobile to contact us. If you cannot contact us, because of the time/lateness of your emergency please attend to any repairs as necessary and retain the receipt/costs.
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We recommend the following contractors:
Broken Glass
Prompt Glass (08) 9330 5555
Dependable Glass (08) 9455 3069
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General
Allwest Property Services 0430 090 990
Cod’s Cleaning 0413 141 042
ASAP Asset Maintenance 9478 2669
AD General Services 0402 386 918
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Electrical
NGF Electrics 0400 376 494
Synergy 13 13 53
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Locksmith
AMCO Locksmith 0481 356 257
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Carpet Cleaning
Aarow Carpet Cleaning 0414 946 333
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Plumber
Dorrington Plumbing Gas 0439 333 982
Alinta Assist 1800 227 702
BH Plumbing & Gas 0431 963 213
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Electricity Faults
Western Power 13 13 51
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Gas Supply Faults
Atco Gas 13 13 52
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Water Supply Faults
Water Corporation 13 13 75
Please also be reminded that the person you organise to do an emergency repair must be a licensed contractor in that field. You are only entitled to organise your own emergency repair by a licensed contractor if it is out of business hours, and you have not been able to contact us on our mobile and it is one of the above-mentioned emergencies.
“Daniela is fantastic - we feel very lucky to have her as our property manager. Daniela is always extremely friendly, efficient and very helpful with any of our enquires or issues. We would highly recommend Empire Estate Agents based on the professional service we receive from Daniela.”
Gary & Vincent