Property Management

from the Owner

Empire Estate agents were the absolute best choice

We left our property in the hands of Jamie and her team at Empire in the first few days of January 2018. She knew we only had a few days before leaving the country and after trying to manage it ourselves from overseas decided that Empire Estate agents were the absolute best choice with all the experience that have had managing many of my friends’ properties. Jamie dropped everything and raced over to our property. She went through absolutely everything with us and made us so comfortable with leaving it all to her and her team. Within 2 days Jamie has organised our property inspection report, top-class photos and it was up on the web. First home open was not even a week later and we had many applications. New tenants moved in the following week. That’s under 10 days of signing with Empire, our house has been rented out. It doesn’t get any better than that. We are constantly kept up to date with all the small stuff and all the money handling is so organised I’m blown away. I would highly recommend Jamie and Empire regardless of which area you live in. They are AMAZING!!!!

S Perkins

The property manager is totally reliable…attentive, caring and supportive

I have been very impressed with the professional manner in which my rental property has been managed. The property manager is totally reliable, diligent and efficient in dealing with any issues that arise. All communication has been acted upon very quickly. The staff are very attentive, caring and supportive. This company obviously prides itself on customer/client relations and providing an excellent service.

K Fenwick

AKA Best Property Manager Ever

Dear Kylie Hall (AKA Best Property Manager Ever), Thank you for all your hard work, it has been much appreciated in this stressful time. Best wishes.

S Potter & L Ridyard

OMG you are wonder woman and super organised

Hi Kylie, OMG you are wonder woman and super organised!!!.  I will drop by the house next week and check out the blinds and renovations you have completed for us. Thanks for everything you are a superstar. Tell your boss she needs to give you a pay rise!!! Thanks,

L Del Riccio  

Empire Estate Agents have always had great communication

Communication is key and very important for us. We have changed property managers in one of our properties because of this. Empire Estate Agents have always had great communication with us and have been great, in particular, when our property has been vacant. Certainly would recommend them.

E Torres & L Campbell

Don’t have to worry about anything

Very well managed with good tenants. Don’t have to worry about anything and just see the payment come in at the end of the month.

S & N Rankine

Property Management

from the Tenant

A stand out property manager

The best property manager

We just wanted to express our sincere gratitude to Kylie Hall (Senior Property Manager, Empire Estate Agents Team) for making our stay pleasant, great and memorable in our house leases in Maylands. Kylie Hall has been the best property manager from the way she fondly treated my family and I. She always made sure to respond promptly to problems at the house and provided the best services. We were very comfortable, and we can’t thank you enough.
I proudly give 5 stars for their kind services. Thank you very much, and I hope to keep in touch in future.

Sadiq Nawaz

Excellent service right from the beginning

Excellent service right from the beginning, Daniela has been very professional, helpful and friendly. She has great knowledge of the market and the local area. She has always kept us well informed and responds in a quick and timely manner with answers and solutions. I highly recommend her and team at Empire Estate Agents and would not think twice to do business with them again. Cheers

N Malhotra

It’s joy to come into Empire’s office

Empire is professional in every facet, it’s a joy to come into the office and pay my rent because of the personalities of the people and staff are so helpful and really understand peoples needs and what is required in a real estate situation like I was in. I found them to be totally excellent in every way. Thank you. (See John’s video testimonial)

John Chamberlain

Helpfulness and professionalism always

I have to tell you that I have been dealing with Sian for at least 18 months now and I have to say that she is a real asset to your organisation. Thank you Sian for your helpfulness and professionalism always. Kind regards

 J Mobbs 

Property managers Kylie Hall done such a fantastic job looking after us

I just want to send you a quick email to commend one of your Property managers Kylie Hall. Kylie has been my property manager for nearly a year now and has done such a fantastic job looking after us all. When there were problems such as no gate and no internet she went out of her way to get these issues resolved quickly and efficiently. Kylie should be congratulated an recognized for her hard work and fantastic customer service. Kind Regards,

H Dodwell

You guys have been great to deal with

Thanks so much Kylie. I really appreciate all your assistance and wish you all the best in the future. 😊   I’ve heard some negative things from friends about other rental agencies but you guys have been great to deal with throughout.  Thank you so much. All the best,

Lucy Read

you have made it such a great experience

Hi Daniela, We would just love to thank you for being such an efficient and easy to deal with property manager. Being my first home to ever rent you have made it such a great experience. Always answering any silly questions we had. Communication was just superb. Thanks for everything.

Naushina Mohamed

we were really moved by your generous gifts

Dear Celene & The Rest of the Empire Team, Thank you so very much for the beautiful cookbook and gift certificates – we were really moved by your generous gifts

Noel & Jennifer

My recent gift from Empire Estate Agents

Hi Kylie, Gotta thank you for your input to my recent gift from Empire Estate Agents. I was overwhelmed to receive such a generous gift and will use the proceeds to make an impact in the garden so that it resembles the jungle it used to be. I will endeavor to be the best tenant you have on your books and this will contribute to that effort.
Best Regards,

J Parker

Choosing us as renters of the month

Hi Kylie, what a great surprise last night! Firstly, thanks to you for presenting us to your team Kylie and your team for choosing us as renters of the month. It’s pretty cool, we were unaware you ran something like this, we’ve never heard of anything like it in our decade of renting. The gifts were really thoughtful, right up our alley. We don’t typically get out to little shops like Angove Street Collective, too tempting, so this’ll be a nice excuse to go. Thanks for making the time to come down and show your appreciation too. Cheers.

J Rutherford & T Naera

Makes a huge difference to me

Hard to improve on a satisfactory experience. Friendly and competent service, feeling that your business is valued and that you are a valued customer makes a huge difference to me. I will have no hesitation, in recommending her personally, and the rest of this highly professional organisation. Thank you.

Noel Beam & Jennifer Meekin

Strata Management

Empire estate has replied me on New Year’s Day

I’m surprised by how actively Empire estate has replied me on New Year’s Day and took their time out to explain to me what went wrong with my strata complex and the strata levies. They help me to understand how levies work and especially making suggestions, even though they do not manage the strata complex. It is hard to find genuinely good people who care. I do highly recommend Jamie Horner, Salina Ng and her team for taking the time out of their busy schedule to explain what went wrong. Professional, friendly, knowledgeable and dedicated team in helping those in need. I wish I have known them earlier.

A Pui

The commitment and service to us as Landlords

Fully recommend Empire for the commitment and service to us as Landlords. The best. How can you improve what is already outstanding? Many thanks to the team at Empire Estate Agents

R & J Porteous

Empire Estate Agents managed a strata investment property for us for many years

Empire Estate Agents managed a strata investment property for us for many years. The council of owners wasn’t always the easiest to deal with but Empire were always professional, promptly responded to issues and are really knowledgeable about strata issues. I’d definitely choose them to manage future properties. They also sold an apartment in Wembley for a great price for us too!

A & S Mison

 

Sales

My properties were sold quickly

The team at Empire have always been highly professional and wonderful to work withthey have sold 3 of my houses and I got the price I was looking for. They provided expert advice so that my properties were sold quickly and with very little hassle!

C D’Castro

Selling my property in a challenging environment

We are thankful for selling my Gosnells property in a challenging environmentYou were outstanding and very professional in your packaging and salesmanship. I will definitely recommend you with no hesitation to anyone selling a property. Once again, thank you very much. Take care,

V & L Nayagar

As a prospective buyer, we were extremely impressed

As a prospective buyer, we were extremely impressed with Gavin’s level of service. He demonstrated knowledge of the property and the market and worked diligently for both parties throughout the sales process. In particular, Gavin was always accessible and accommodated our enquiries, which made for a streamlined purchase. 

Adam and Fiona, Wembley

No need to make any changes

Gavin was very professional, polite, helpful and a good negotiator. No need to make any changes, I would fully recommend this service to sell your house provided by Gavin. 

Natalya, Landsdale

One of the best things about Gavin

Gavin was great to deal with, he got things done, made sure that our concerns were met before settlement and that settlement was on time. One of the best things was the way he handled communication between us and the Sellers. We really appreciated his efforts! 

Shelby and Alex, South Guildford

Personable, professional and sincere

Highly professional, thorough and responded to queries promptly. Gavin offers a personable, professional and sincere service. We would definitely recommend you to anyone we know looking to buy or sell their home. 

Ian & Vonda, Kallaroo

Exceptional customer service skills

No need for improvement! Gavin has exceptional customer service skills. He is very easy to understand and isn’t afraid to get straight to the point. With his willingness to go above and beyond, any client of Gavin’s will undoubtedly get the best result (buying or selling) and walk away very happy.  

Mik and Natasha, Noranda

I was very comfortable leaving my property in his hands

The entire process was managed so well by Gavin. He always kept me up to date with what was going on and made it much less stressful than it could have been.  Gavin offers a very personalised service. He goes above and beyond to get the job done and make it hassle free. I was very comfortable leaving my property in his hands.   

Lesley, Ballajura

Appreciate your professionalism and high standards

Dear Anne-Marie, Many thanks for your help in purchasing my home. I appreciate your professionalism and high standards. We are looking forward to many years of happiness as a family in Tuart Hill.

E Kingwell

Successfully selling my place

Dear Anne-Marie, Just to say a warm ‘thank you’ for all your kindness. Thank for making such a good effort and successfully selling my place. Kind regards,

V Veeman

Service was second to none

I just want to thank Anne-Marie from Empire for the amazing amount of work she undertook in order to help us sell our property in Perth. It was a long drawn out settlement contract and to cut a long and complex story short, Anne-Marie even took the effort of driving personally to the house to hand water the lawn so that it was presentable at handover time. Her service was second to none and if we had any other properties to sell we would certainly seek her out to help us do this. Thank you so much Anne-Marie, you are the best. Warmest regards

L & C Grannery

On the market for 10 days

Empire sold my house in Beaconsfield – the property was only on the market for 10 days and I got exactly what I wanted for it! They made the process incredibly straight forward and pain free. A great result!!

C Lamont

Gavin provided a great service with good insight

Gavin provided a great service with good insight into the current market. He was very approachable and delivered above expectations. I have no hesitation in recommending Gavin to help sell your house.  

Michael and Melissa, Wembley

General

customer service. A+++

The team at Empire Estate agents are highly engaged with their departments and extremely organised. We have worked with the team for many years and never had any issues. Always prompt with phoning back and customer service. A+++!!!!

Andrea Williams

Cancer Council WA

Dear Jamie
Thank you hosting your Biggest Morning Tea and making a real difference to the lives of people living with cancer. Your money will ensure that as Western Australia’s leading, independent, evidence based cancer organisation, we will continue to fight every cancer from every angle.

Sarah Wiley
Cancer Council WA

 

Camp Autism WA INC

Camp Autism WA INC would just like to say a HUGE thank you to Empire Estate Agent for their support this year. Your support of our charity has meant that all the families attending Camp Autism camps will have a chance to participate this year. An extra thank you for coming along to support our High Tea on Sunday.

Camp Autism WA

Carson Street Primary School

We would like to extend a special thanks to Empire Estate Agents in East Victoria Park for donating the prizes for 1st, 2nd and 3rd place for our Quiz night. The Carson Street School P&C Association, students, and the staff thank all of the sponsors who have been so generous with their support.

Carson Street Primary School

Christmas Mailbox

Afternoon All,

I just wanted to say thank-you to your Team for adding to the Christmas excitement in our house! My 3 kids posted their Santa letters last week & they were thrilled with their personalised letters in return ….. also, they enjoyed seeing the festive train set in your board room! Thank-you, Merry Christmas & all the best for 2016 to you all!

Regards,

Sandi – EVP local
Christmas Mailbox

empire-ea-logo-colour_sm

 

  • 966 Albany Highway,
  • East Victoria Park, WA 6101
  •   (08) 9262 0400
  •   (08) 9262 0411
  •   reception@empireestateagents.com
  • Tenant weekend emergency number:
  • 0433 666 133
  • Licensee: Jackson Properties Pty Ltd
  • Principal: Jamie Horner

 

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