from the Owner
Hi Daniela, I was just saying to Keith that you are the best Property Manager we have ever had. We have many properties across WA and you are by far the most professional, fast, on the ball, happy, knowledgeable and very importantly you do not procrastinate. I would love it if you could email this to your boss, as they need to know that you are an asset to their company. Thank you kindly for organising and fixing yet another issue that has come up with our property below. I’m so glad and happy to entrust my property with you. Thank you very much. Kindest regards
We were very happy with your ‘hands on’ approach when you took over the management of our Hogarth Street property.
L Haigh & J Hill
This is just a short note to say thank you to all at Empire. You offer excellent service and professionalism. You dealt quickly with any queries I had and always returned all my calls and kept me up to date with what has happened, many thanks.
The fact that you go out of your way to improve your service shows that you want to be above the rest. In a very competitive world one needs to be always alert if you want to be at the top. The needs of your clients must be met and I think you know what counts.
I have peace of mind knowing Empire is looking after the property and would recommend you to other investors.
V & D Cousins
I have been involved with Real Estate Agents both as a Landlord and Tenant and none have come close to the service provided by Empire.
Kristen and the team at Empire managed two properties for us for at least 18 years. The service was absolutely first class with immediate attention paid to any issues that arose. Kristen was always ready to assist and often spent weekends and after hours looking after our needs. No problem was too small or too difficult for Kristen to handle immediately. We have also Anne-Marie for the sale two of our properties and like Kristen her service has been exemplary. Even after the property was contracted Anne-Marie was happy to water the lawns in her own time to make sure the property presented well at settlement. My husband and I couldn’t speak more highly of Empire and thoroughly recommend them to anyone needing RE Agents.
L & C Grannery
Dear Jamie Horner, Having just bought a property which I am now going to rent, I would like to say congratulations to you. Your staff that I dealt with, Anne-Marie Johnson and Kylie Hall were a delight to discuss my questions and concerns with and very satisfying and patient and knowledgeable. I felt comfortable with my decision and look forward to continuing with Empire.
Love the amount of detail in the reports/inspections.
Superior in every way. They have me organised in every way.
Brian & Sharon Robinson
I live interstate so appreciate what Empire does for me.
After more than 10 years maybe of working together with Empire I have no trouble recommending them to any landlord!
I have been with Empire Real Estate for approx 10 years now & have always been very happy with them. I can honestly say that their service just keeps getting better & better to the point where & I can’t see how they can improve any further….however they always surprise me with their innovation, provocativeness, advise, feedback & general top rate services.
Never had a question unanswered. Fast and efficient call return as we are in another state. Our property manager is always available for any queries we have. Celene is an asset to the company and a great communicator.
I rate your agency very highly, Maria and Celene have always looked after me and I’ve always felt my property is in good hands, Look forward to an inspection later this year and thanking your staff in person.
We have a property in Victoria too and you guys are so much better, more reliable, and more efficient. Thank you.
Knowledgeable, experienced staff who are on the ball with our rental property. We are well informed whenever there is a repair, tenant lease expiry coming up or other matter that affects our property. We highly recommend Empire to anyone with a rental property.
We had a rough start to being landlords, difficult tenants and I myself had just had a baby with a horrific delivery of our child which was emotionally damaging, Daniela took over our rental property for us and she was super woman she organised everything for us and recuperated all unpaid costs from the difficult vacating tenants and I didn’t have to worry, she then organised everything that needed to be done legally with those tenants and I only called me when absolutely needed so as she knew I was struggling being a new mum. Dianella has always returned my calls or emails very promptly and if I ever had questions she took the time to explain things further for me. She is a gem!
The stability within the team is the main point of difference. This no doubt comes from the leadership Jamie provides. Prior to meeting Jamie, I had dealt with other agencies, in most cases the property managers were efficient but moved on regularly. No doubt overloaded, treated poorly or whatever caused them to leave. As an owner, this was a frustration you can do without. I have confidence that Daniela will keep me informed and act in my best interest.
Jamie has always been very accessible to me, has sorted issues out and/or explained policies procedures and other issues comprehensively to me.
from the Tenant
Dear Celene & The Rest of the Empire Team, Thank you so very much for the beautiful cookbook and gift certificates – we were really moved by your generous gifts
Noel & Jennifer
Hi Kylie, Gotta thank you for your input to my recent gift from Empire Estate Agents. I was overwhelmed to receive such a generous gift and will use the proceeds to make an impact in the garden so that it resembles the jungle it used to be. I will endeavor to be the best tenant you have on your books and this will contribute to that effort.
Hi Kylie, what a great surprise last night! Firstly, thanks to you for presenting us to your team Kylie and your team for choosing us as renters of the month. It’s pretty cool, we were unaware you ran something like this, we’ve never heard of anything like it in our decade of renting. The gifts were really thoughtful, right up our alley. We don’t typically get out to little shops like Angove Street Collective, too tempting, so this’ll be a nice excuse to go. Thanks for making the time to come down and show your appreciation too. Cheers.
J Rutherford & T Naera
Empire’s service has been exemplary throughout my tenancy.
Hard to improve on a satisfactory experience. Friendly and competent service, feeling that your business is valued and that you are a valued customer makes a huge difference to me. I will have no hesitation, in recommending her personally, and the rest of this highly professional organisation. Thank you.
Noel Beam & Jennifer Meekin
I received outstanding service and compassion.
To Everyone at Empire Realty. Thank you very much for your kindness. Its been a very nice experience, renting from Empire. Our faith in humanity has been restored. Best wishes and thanks again.
T Hughes & E Dawson
Always prompt to reply and pleasant to deal with you. Upfront and knowledgeable.
Empire Estate Agents managed a strata investment property for us for many years. The council of owners wasn’t always the easiest to deal with but Empire were always professional, promptly responded to issues and are really knowledgeable about strata issues. I’d definitely choose them to manage future properties. They also sold an apartment in Wembley for a great price for us too!
A & S Mison
Professional, yet friendly and approachable. Nothing but positive experience and outcomes over a 10 year association. Thank you.
We are thankful for selling my Gosnells property in a challenging environment. You were outstanding and very professional in your packaging and salesmanship. I will definitely recommend you with no hesitation to anyone selling a property. Once again, thank you very much. Take care,
V & L Nayagar
As a prospective buyer, we were extremely impressed with Gavin’s level of service. He demonstrated knowledge of the property and the market and worked diligently for both parties throughout the sales process. In particular, Gavin was always accessible and accommodated our enquiries, which made for a streamlined purchase.
Adam and Fiona, Wembley
Gavin was very professional, polite, helpful and a good negotiator. No need to make any changes, I would fully recommend this service to sell your house provided by Gavin.
Gavin was great to deal with, he got things done, made sure that our concerns were met before settlement and that settlement was on time. One of the best things was the way he handled communication between us and the Sellers. We really appreciated his efforts!
Shelby and Alex, South Guildford
Highly professional, thorough and responded to queries promptly. Gavin offers a personable, professional and sincere service. We would definitely recommend you to anyone we know looking to buy or sell their home.
Ian & Vonda, Kallaroo
No need for improvement! Gavin has exceptional customer service skills. He is very easy to understand and isn’t afraid to get straight to the point. With his willingness to go above and beyond, any client of Gavin’s will undoubtedly get the best result (buying or selling) and walk away very happy.
Mik and Natasha, Noranda
The entire process was managed so well by Gavin. He always kept me up to date with what was going on and made it much less stressful than it could have been. Gavin offers a very personalised service. He goes above and beyond to get the job done and make it hassle free. I was very comfortable leaving my property in his hands.
Dear Anne-Marie, Many thanks for your help in purchasing my home. I appreciate your professionalism and high standards. We are looking forward to many years of happiness as a family in Tuart Hill.
Dear Anne-Marie, Just to say a warm ‘thank you’ for all your kindness. Thank for making such a good effort and successfully selling my place. Kind regards,
I just want to thank Anne-Marie from Empire for the amazing amount of work she undertook in order to help us sell our property in Perth. It was a long drawn out settlement contract and to cut a long and complex story short, Anne-Marie even took the effort of driving personally to the house to hand water the lawn so that it was presentable at handover time. Her service was second to none and if we had any other properties to sell we would certainly seek her out to help us do this. Thank you so much Anne-Marie, you are the best. Warmest regards
L & C Grannery
Empire sold my house in Beaconsfield – the property was only on the market for 10 days and I got exactly what I wanted for it! They made the process incredibly straight forward and pain free. A great result!!
Gavin provided a great service with good insight into the current market. He was very approachable and delivered above expectations. I have no hesitation in recommending Gavin to help sell your house.
Michael and Melissa, Wembley
Sold our unit in West Perth, buyer at first home open and the price we wanted.
S & P Mckiernan
Thank you hosting your Biggest Morning Tea and making a real difference to the lives of people living with cancer. Your money will ensure that as Western Australia’s leading, independent, evidence based cancer organisation, we will continue to fight every cancer from every angle.
Cancer Council WA
Camp Autism WA INC would just like to say a HUGE thank you to Empire Estate Agent for their support this year. Your support of our charity has meant that all the families attending Camp Autism camps will have a chance to participate this year. An extra thank you for coming along to support our High Tea on Sunday.
Camp Autism WA
We would like to extend a special thanks to Empire Estate Agents in East Victoria Park for donating the prizes for 1st, 2nd and 3rd place for our Quiz night. The Carson Street School P&C Association, students, and the staff thank all of the sponsors who have been so generous with their support.
Carson Street Primary School
I just wanted to say thank-you to your Team for adding to the Christmas excitement in our house! My 3 kids posted their Santa letters last week & they were thrilled with their personalised letters in return ….. also, they enjoyed seeing the festive train set in your board room! Thank-you, Merry Christmas & all the best for 2016 to you all!
Sandi – EVP local