from the Owner
We left our property in the hands of Jamie and her team at Empire in the first few days of January 2018. She knew we only had a few days before leaving the country and after trying to manage it ourselves from overseas decided that Empire Estate agents were the absolute best choice with all the experience that have had managing many of my friends’ properties. Jamie dropped everything and raced over to our property. She went through absolutely everything with us and made us so comfortable with leaving it all to her and her team. Within 2 days Jamie has organised our property inspection report, top-class photos and it was up on the web. First home open was not even a week later and we had many applications. New tenants moved in the following week. That’s under 10 days of signing with Empire, our house has been rented out. It doesn’t get any better than that. We are constantly kept up to date with all the small stuff and all the money handling is so organised I’m blown away. I would highly recommend Jamie and Empire regardless of which area you live in. They are AMAZING!!!!
Organised, efficient and friendly team.
T Van Maanen
I have nothing but great things to say about the team at Empire. I feel very comfortable leaving our property in their capable hands.
We recently engaged Jamie and her team to manage our property in Perth’s northern suburbs and could not be happier with the professionalism of the Empire team.
I have been very impressed with the professional manner in which my rental property has been managed. The property manager is totally reliable, diligent and efficient in dealing with any issues that arise. All communication has been acted upon very quickly. The staff are very attentive, caring and supportive. This company obviously prides itself on customer/client relations and providing an excellent service.
Dear Kylie Hall (AKA Best Property Manager Ever), Thank you for all your hard work, it has been much appreciated in this stressful time. Best wishes.
S Potter & L Ridyard
Hi Kylie, OMG you are wonder woman and super organised!!!. I will drop by the house next week and check out the blinds and renovations you have completed for us. Thanks for everything you are a superstar. Tell your boss she needs to give you a pay rise!!! Thanks,
L Del Riccio
As a landlord, I have been quite happy with the services you have given me with a lovely speed of response to any queries.
Empire’s service is very good and consistent. You are absolutely the best property manager I have used over the past 20 years.
A & M Schaap
Excellent services, friendly and up to date.
P & L Wong
Have known Jamie & her team for many years and they have a wealth of knowledge & experience. They do not shy away from tackling complex problems and always keen to help & provide assistance even when markets are flat. A very professional service.
R Cheetham & N Vahla
My Property Manager is Daniela Nelson. She is very responsive, knowledgeable and helpful – a pleasure to work with. I highly recommend her.
M & L Solomons
Communication is key and very important for us. We have changed property managers in one of our properties because of this. Empire Estate Agents have always had great communication with us and have been great, in particular, when our property has been vacant. Certainly would recommend them.
E Torres & L Campbell
I live in SA and find the service I receive from the Team is exceptional. I appreciate all that you do for me.
For over A decade your company has provided outstanding service re property management for me.
Hi Jamie, I can’t fault your service, especially after the 5-month fight with the insurance company on our behalf. The heroes won!! Thanks for everything
M & J Hyde
I believe your agency does a very thorough and professional job of managing our property and have been very happy with your service.
Very well managed with good tenants. Don’t have to worry about anything and just see the payment come in at the end of the month.
S & N Rankine
Fantastic communication, property manager even calls to just say hi, and if we have any concerns. Amazing service.
The way you run the management in this real estates industry is second to none in my opinion.
from the Tenant
We just wanted to express our sincere gratitude to Kylie Hall (Senior Property Manager, Empire Estate Agents Team) for making our stay pleasant, great and memorable in our house leases in Maylands. Kylie Hall has been the best property manager from the way she fondly treated my family and I. She always made sure to respond promptly to problems at the house and provided the best services. We were very comfortable, and we can’t thank you enough.
I proudly give 5 stars for their kind services. Thank you very much, and I hope to keep in touch in future.
Excellent service right from the beginning, Daniela has been very professional, helpful and friendly. She has great knowledge of the market and the local area. She has always kept us well informed and responds in a quick and timely manner with answers and solutions. I highly recommend her and team at Empire Estate Agents and would not think twice to do business with them again. Cheers
Empire is professional in every facet, it’s a joy to come into the office and pay my rent because of the personalities of the people and staff are so helpful and really understand peoples needs and what is required in a real estate situation like I was in. I found them to be totally excellent in every way. Thank you. (See John’s video testimonial)
I have to tell you that I have been dealing with Sian for at least 18 months now and I have to say that she is a real asset to your organisation. Thank you Sian for your helpfulness and professionalism always. Kind regards
Thank you for your help Kylie. You have been absolutely bliss to have you as our property manager. Regards
Parmeet & Savleen
I just want to send you a quick email to commend one of your Property managers Kylie Hall. Kylie has been my property manager for nearly a year now and has done such a fantastic job looking after us all. When there were problems such as no gate and no internet she went out of her way to get these issues resolved quickly and efficiently. Kylie should be congratulated an recognized for her hard work and fantastic customer service. Kind Regards,
Thanks so much Kylie. I really appreciate all your assistance and wish you all the best in the future. 😊 I’ve heard some negative things from friends about other rental agencies but you guys have been great to deal with throughout. Thank you so much. All the best,
Hi Daniela, We would just love to thank you for being such an efficient and easy to deal with property manager. Being my first home to ever rent you have made it such a great experience. Always answering any silly questions we had. Communication was just superb. Thanks for everything.
Dear Celene & The Rest of the Empire Team, Thank you so very much for the beautiful cookbook and gift certificates – we were really moved by your generous gifts
Noel & Jennifer
Hi Kylie, Gotta thank you for your input to my recent gift from Empire Estate Agents. I was overwhelmed to receive such a generous gift and will use the proceeds to make an impact in the garden so that it resembles the jungle it used to be. I will endeavor to be the best tenant you have on your books and this will contribute to that effort.
Hi Kylie, what a great surprise last night! Firstly, thanks to you for presenting us to your team Kylie and your team for choosing us as renters of the month. It’s pretty cool, we were unaware you ran something like this, we’ve never heard of anything like it in our decade of renting. The gifts were really thoughtful, right up our alley. We don’t typically get out to little shops like Angove Street Collective, too tempting, so this’ll be a nice excuse to go. Thanks for making the time to come down and show your appreciation too. Cheers.
J Rutherford & T Naera
Empire’s service has been exemplary throughout my tenancy.
Hard to improve on a satisfactory experience. Friendly and competent service, feeling that your business is valued and that you are a valued customer makes a huge difference to me. I will have no hesitation, in recommending her personally, and the rest of this highly professional organisation. Thank you.
Noel Beam & Jennifer Meekin
I received outstanding service and compassion.
To Everyone at Empire Realty. Thank you very much for your kindness. Its been a very nice experience, renting from Empire. Our faith in humanity has been restored. Best wishes and thanks again.
T Hughes & E Dawson
I’m surprised by how actively Empire estate has replied me on New Year’s Day and took their time out to explain to me what went wrong with my strata complex and the strata levies. They help me to understand how levies work and especially making suggestions, even though they do not manage the strata complex. It is hard to find genuinely good people who care. I do highly recommend Jamie Horner, Salina Ng and her team for taking the time out of their busy schedule to explain what went wrong. Professional, friendly, knowledgeable and dedicated team in helping those in need. I wish I have known them earlier.
Our body corporate has been with Empire for the past few years and compared to the other agents their management and follow-up is well above what we experienced with our previous Body corporate company.
Empire is much better than other agencies. Empire will always be on time to send me reminders and email updates on what is happening. There is no need to chase them, unlike most strata managers.
As Strata Managers you have certainly been far more proactive with the management of our property than previous Strata Managers.
Jamie, Salina and the whole team at Empire has done a great job managing the strata for my property for more than 10 years. They’re always professional and their expert knowledge comes in handy time and time again.
The service is excellent.
D & T Richman
Fully recommend Empire for the commitment and service to us as Landlords. The best. How can you improve what is already outstanding? Many thanks to the team at Empire Estate Agents
R & J Porteous
Always prompt to reply and pleasant to deal with you. Upfront and knowledgeable.
Empire Estate Agents managed a strata investment property for us for many years. The council of owners wasn’t always the easiest to deal with but Empire were always professional, promptly responded to issues and are really knowledgeable about strata issues. I’d definitely choose them to manage future properties. They also sold an apartment in Wembley for a great price for us too!
A & S Mison
Professional, yet friendly and approachable. Nothing but positive experience and outcomes over a 10 year association. Thank you.
The team at Empire have always been highly professional and wonderful to work with – they have sold 3 of my houses and I got the price I was looking for. They provided expert advice so that my properties were sold quickly and with very little hassle!
We are thankful for selling my Gosnells property in a challenging environment. You were outstanding and very professional in your packaging and salesmanship. I will definitely recommend you with no hesitation to anyone selling a property. Once again, thank you very much. Take care,
V & L Nayagar
As a prospective buyer, we were extremely impressed with Gavin’s level of service. He demonstrated knowledge of the property and the market and worked diligently for both parties throughout the sales process. In particular, Gavin was always accessible and accommodated our enquiries, which made for a streamlined purchase.
Adam and Fiona, Wembley
Gavin was very professional, polite, helpful and a good negotiator. No need to make any changes, I would fully recommend this service to sell your house provided by Gavin.
Gavin was great to deal with, he got things done, made sure that our concerns were met before settlement and that settlement was on time. One of the best things was the way he handled communication between us and the Sellers. We really appreciated his efforts!
Shelby and Alex, South Guildford
Highly professional, thorough and responded to queries promptly. Gavin offers a personable, professional and sincere service. We would definitely recommend you to anyone we know looking to buy or sell their home.
Ian & Vonda, Kallaroo
No need for improvement! Gavin has exceptional customer service skills. He is very easy to understand and isn’t afraid to get straight to the point. With his willingness to go above and beyond, any client of Gavin’s will undoubtedly get the best result (buying or selling) and walk away very happy.
Mik and Natasha, Noranda
The entire process was managed so well by Gavin. He always kept me up to date with what was going on and made it much less stressful than it could have been. Gavin offers a very personalised service. He goes above and beyond to get the job done and make it hassle free. I was very comfortable leaving my property in his hands.
Dear Anne-Marie, Many thanks for your help in purchasing my home. I appreciate your professionalism and high standards. We are looking forward to many years of happiness as a family in Tuart Hill.
Dear Anne-Marie, Just to say a warm ‘thank you’ for all your kindness. Thank for making such a good effort and successfully selling my place. Kind regards,
I just want to thank Anne-Marie from Empire for the amazing amount of work she undertook in order to help us sell our property in Perth. It was a long drawn out settlement contract and to cut a long and complex story short, Anne-Marie even took the effort of driving personally to the house to hand water the lawn so that it was presentable at handover time. Her service was second to none and if we had any other properties to sell we would certainly seek her out to help us do this. Thank you so much Anne-Marie, you are the best. Warmest regards
L & C Grannery
Empire sold my house in Beaconsfield – the property was only on the market for 10 days and I got exactly what I wanted for it! They made the process incredibly straight forward and pain free. A great result!!
Gavin provided a great service with good insight into the current market. He was very approachable and delivered above expectations. I have no hesitation in recommending Gavin to help sell your house.
Michael and Melissa, Wembley
Sold our unit in West Perth, buyer at first home open and the price we wanted.
S & P Mckiernan
The team at Empire Estate agents are highly engaged with their departments and extremely organised. We have worked with the team for many years and never had any issues. Always prompt with phoning back and customer service. A+++!!!!
I’m quite happy with Empire as they’ve been my property manager for quite a number of years especially Jamie and her team that is very approachable.
N & A Tan
Thank you hosting your Biggest Morning Tea and making a real difference to the lives of people living with cancer. Your money will ensure that as Western Australia’s leading, independent, evidence based cancer organisation, we will continue to fight every cancer from every angle.
Cancer Council WA
Camp Autism WA INC would just like to say a HUGE thank you to Empire Estate Agent for their support this year. Your support of our charity has meant that all the families attending Camp Autism camps will have a chance to participate this year. An extra thank you for coming along to support our High Tea on Sunday.
Camp Autism WA
We would like to extend a special thanks to Empire Estate Agents in East Victoria Park for donating the prizes for 1st, 2nd and 3rd place for our Quiz night. The Carson Street School P&C Association, students, and the staff thank all of the sponsors who have been so generous with their support.
Carson Street Primary School
I just wanted to say thank-you to your Team for adding to the Christmas excitement in our house! My 3 kids posted their Santa letters last week & they were thrilled with their personalised letters in return ….. also, they enjoyed seeing the festive train set in your board room! Thank-you, Merry Christmas & all the best for 2016 to you all!
Sandi – EVP local