Everyday Heroes...Going Beyond.

EMERGENCY PROCEDURES

Empire Estate Agents is open Monday to Friday from 9.00am to 5:00pm.

Should you have any queries, maintenance items or wish to discuss anything related to your property with your Property Manager, please contact our office during office hours on (08) 6400 0111. A maintenance request can also be submitted here.

The office emergency number is available between Friday 5:00pm and Monday morning at 9:00am (and on Public holidays). The emergency number is 0433 666 133, please call the number and don’t text, if the phone is not answered please leave your name, phone number, address and details of the emergency, please also see below.

PLEASE DO NOT CALL THE OFFICE EMERGENCY NUMBER MOBILE UNLESS YOU HAVE AN EMERGENCY.

The following cases are considered emergencies under the Residential Tenancies Act:

  1.  A burst water service (we suggest you turn the water off at the mains, contact the Water Corporation and a licensed plumber if necessary)
  2.  A broken hot water service
  3.  A sewerage blockage
  4.  A broken sewerage fitting
  5.  A serious roof leak
  6.  A gas leak
  7.  A serious electrical fault likely to endanger human life
  8.  Flooding
  9.  Substantial damage caused by flooding, storm or fire
  10.  You have been broken into or an attempted break-in has occurred and the property is no longer secure

Should any of the above emergencies occur out of office hours on the weekend & public holiday please use our emergency mobile to contact us. If you cannot contact us, because of the time/lateness of your emergency please attend to any repairs as necessary and retain the receipt/costs.

We recommend the following contractors:

Broken Glass Prompt Glass (08) 9330 5555
Dependable Glass (08) 9455 3069
General: Gibsons Maintenance (08) 9455 3544
Allwest Property Services 0430 090 990
Cod’s Cleaning 0413 141 042
Electrical Trance Electrical 0418 901 788
Synergy 13 13 53
Locksmith: AMCO Locksmith 0481 356 257
Lock Stock & Farrell (08) 6350 8500
Carpet Cleaning: Ace Carpet Cleaning (08) 9444 5121
Aarow Carpet Cleaning 0414 946 333
Plumber Tesstar Plumbing 0417 174 113
Dorrington Plumbing Gas 0439 333 982
Alinta Assist 1800 227 702
Electricty Faults Western Power 13 13 51
Gas Supply Faults Atco Gas 13 13 52
Water Supply Faults Water Corporation 13 13 75

Please also be reminded that the person you organise to do an emergency repair must be a licensed contractor in that field. You are only entitled to organise your own emergency repair by a licensed contractor if it is out of business hours, and you have not been able to contact us on our mobile and it is one of the above mentioned emergencies.

TESTIMONIALS

The team at Empire have always been highly professional and wonderful to work with - they have sold 3 of my houses and I got the price I was looking for. They provided expert advice so that my properties were sold quickly and with very little hassle!

C D’Castro

Organised, efficient and friendly team.

T Van Maanen

After attending many home viewings, Kylie Hall was a stand out property manager. Her professionalism and warmness just added to the fact she was managing the ideal place I was looking for.

Beth Rivers

We just wanted to express our sincere gratitude to Kylie Hall (Senior Property Manager, Empire Estate Agents Team) for making our stay pleasant, great and memorable in our house leases in Maylands. Kylie Hall has been the best property manager from the way she fondly treated my family and I. She always made sure to respond promptly to problems at the house and provided the best services. We were very comfortable, and we can't thank you enough. I proudly give 5 stars for their kind services. Thank you very much, and I hope to keep in touch in future.

Sadiq Nawaz

I have nothing but great things to say about the team at Empire. I feel very comfortable leaving our property in their capable hands.

K Shorthill