Testimonials from Tenants

Fantastic to deal with. Very friendly staff which make you feel very comfortable during the moving process :) D Holdsworth
My partner and I had Julie as our property manager for a year and a half tenancy. She was always very professional, honest, friendly and helpful whenever we contacted her. Was a very straight-forward and pleasant experience. Highly recommend renting through Empire Property. S Ponton
Empire Real Estate in Victoria Park certainly has both its renters and homeowners at the forefront of all their rental real estate dealings. The agents do thorough inspections of my property on time punctually four times per year. They take multiple photos for my landlord. I am very appreciative that immediately after an inspection visit, my agent sends me an email expressing how well the property has been presented and Empire's thanks. Agents, in my case Ryan at present, return answers to my emails within the same day. If the need for work on the property is evident, my landlord is contacted and the issue dealt with immediately. For example, vines were hanging down the back fence and across the back pathway from the property behind. The landlord personally cut them down within 48 hours after being informed by Empire Estate Agents. That is perfect teamwork. Danielle, as Manager of Rentals, oversees properties and regularly also makes contact by email. Again, what a backup she performs to her team, and it is so totally professional. To boot Empire has an advanced and up to the minute app for rentals. This is year six for me as a tenant with Empire Estate. Contracts are renewed with super efficiency and I feel that they include renters as an integral part of their business, as if like family, one could say. Pets are important in my life, and Empire has done everything possible to make sure my pets are included in the contract yearly. And to top it all, the landlord is just wonderful...another asset that Empire has excellent landlords as clients. Empire Estate Agents is a totally professional team ready to assist and supervise rentals. They know the real estate business of Perth with expertise and proficiency. Their genuine care, and their kindness and their friendliness as an agency makes for a brand that is top in their field - always. T Godden
There are number of best real estate in perth, Empire estate is one from them . Best, good and very responsive staff. Ryan is one from them . Done all requests on time and always help when need . Thanks to all staff. Good luck . M Ghoman
Maria very helpful during our rental process when we've applied, and since then she has been so responsive with any queries we've had. Would strongly recommend the service at Empire Estate Agents. O Yunus
I’ve am so impressed with Ryan’s professional and friendly manner. He has been a great property manager to deal with. I was previously in the property management industry, but have never met anyone in the industry with the enthusiasm, professional and friendly positive manner that Ryan has. I highly recommend Ryan to manage your property or if your lucky enough to be one of his tenants. Keep up the great work Ryan. I also have to say that the whole team at Empire Property have also been a pleasure to deal with as well. Well done to all of the team. Y Dunya
Daniela is an extremely proficient Property Manager. She has excellent communication skills and actions requests as soon as possible with the least of fuss. I feel confident with her managing my tenancy. T Pearce
We had the best experience with our property manager Ryan Blinco. We rented for 4.5 years and Ryan was the best property manager we had. He’s very courteous, friendly, easy to talk to and very good with communication. Highly recommend he’s service. Will use his service if we required in the future. G Shrestha
We had the best experience with our property manager Ryan Blinco. We rented for 4.5 years and Ryan was the best property manager we had. He’s very courteous, friendly, easy to talk to, and very good with communication. Highly recommend his service. Will use his service if we required it in the future. G Shrestha
Had a very good experience with Julie at Empire Estate Agents. Always responsive and fair. The few times repairs were needed, service was promptly provided. R Mendez
I want to share my positive experience with Ryan as my Property Manager, I've been with empire as my first rental since 2017, out of all of my PM's Ryan has been absolutely faultless! He's made every transaction completely stress free and provides excellent service, I cannot praise Ryan enough! Please don't ever loose him! One extremely content and happy Tenant, Regards Jessica. J Lydick
Julie from Empire Estate Agents was our property manager for just under 2 years. She was always very quick to respond and deal with any issue we had. Even with us vacating our property during the COVID lockdown the process was seamless and hassle-free. Thanks Julie and Empire estate agents! B Kohlmann I tenanted a property through Empire Estate Agency and stayed in same tenanted property for over 3 years and 2 months. My experience has been very excellent throughout this period. There have been 3 different property managers assigned to this property and all have been exceptionally professional and thorough in their services. At the end of the lease Ryan Blinco assisted us through vacate process and took care of things very professionally. Ryan has even provided extended help. I really appreciate the services of Empire Estate Agents and will always be admirer of their considerate professionalism. A Ur Rehman
They're managing my rental for almost a year now, and I'm really happy and satisfied with their attention. Always there to help with my enquiries and maintenance issues. Quick and helpful response. Thanks a lot ! H Sanchez
Amazing agency. Best experience in Perth. Kylie is very helpful with professionally quick response. If possible, rent from them! J Li
Kylie Hall has been the most well-received manager I've ever dealt with in years of renting. Absolutely outstanding service and quick responses to all enquiries. D Dixon
Brilliant communication and a great experience as a tenant.  M Hill
Maria and her team are awesome... the App OurTenant works pretty well.. I can book repairs and maintenance without issues plus the good communication between Empire team and us as tenants are quite good... no issues to recommend them as a Tenant and also as an Owner. A Figueroa
Amazing agency with the quickest response rate. My application was handled by Ryan Blinco, and he is the most efficient, politest and friendliest property manager I've ever met. Been a great experience, and would definitely recommend and refer people. K Omari
Always friendly and easy to deal with. Very approachable. R Davies
Maria was absolutely amazing this past year and I could not have asked any more from a property manager. All the girls at front desk, and Daniela were also so professional and amazing to deal with in any circumstances also. Would highly recommend Empire Estate Agents! C Stonehouse
We moved from Sydney to Perth in May this year. After looking at many rental properties with different estate agents. We the discovered Empire estate agents in East Victoria Park and the fabulous Property Manager - Kylie Hall. I rented for many years in Sydney and must say Kylie is one of the most professional, efficient and friendliest Property Managers I ever dealt with. Kylie was wonderful in helping us find the perfect property to rent in Leederville. Since we have moved in Kylie has followed up with us to ensure everything is going well and she responds to any of our enquires straight away. We thank Kylie for being so professional and kind. We recommend both Kylie and Empire estate agents highly. G Allen
I find the company is very good and the staff is very good and helpful. I Crowter
One of the best real estate company. Highly recommended. V Popov
I have been with empire for 4 and a half years and it’s been an amazing experience dealing with them. Maria Pace has been wonderful to interact with. Not 1 bad experience the entire time and they will always hear you out. The professionalism and customer service are top-notch and trust me you won’t be disappointed. Neville Middlecoat
Such a lovely and helpful team! I've never had any issues in the last 18 months that I've been a tenant with Empire, and Sian always goes above and beyond for us. She's an absolute pleasure and always ensures our queries or issues are dealt with as soon as possible. E Sinderberry
Seriously thank you! It has always been such a pleasure dealing with you. You always attend to maintenance promptly which makes living in a property comfortable as a tenant. We also have always felt you balance your relationship with the Landlord and Tenant fairly. We wish you every success, you are an asset to Empire! Love the Walshes J & K Walsh
I dealt with two real estate agents at Empire Estate Agents and they were both incredibly helpful and professional, whilst also going out of their way to help in any way possible. I would 100% go through their agency again! E Hulm
Empire Estate Agents East Vic Park, Daniela and Kylie in particular, made the renting experience less stressful. They've been approachable, responsive and supportive throughout our tenancy. We also found maintenance contractor Leigh prompt and thorough dealing with maintenance issues. We recommend Empire Estate Agents EVP.Marthie Bester
Empire Estate Agents have been nothing but fantastic throughout our two-year tenancy. They are professional, approachable and by far the best real estate agents I’ve had. Tori Donnelly
Always friendly and helpful staff. Wouldn't hesitate having a rental through the Empire Estate Agents in E. Vic Park. A pleasure to deal with.  Shannon Quarrell
Empire Estate Agents were wonderful to deal with from a tenant's perspective. They hold high, but not unreasonable standards; communication was always top notch, and any issues were dealt with promptly and professionally. Shout out to my property manager Rachael, she was always lovely to deal with.  A Lally
I lease an apartment managed by Empire Estate Agents. They have been great to work with and when I've had any issues in my apartment, they have been resolved very quickly. I even locked myself out once, and getting another set of keys was no issue! Kylie Hall is my property manager and she's really wonderful and responsive. While she was out of town, another agent filled in for her and was also very helpful (see lockout above!). I've heard some horror stories of agents and feel really lucky I have this team! Kim Williamson
Amazing staff and ready to help attitude. I have a great experience with Kylie. She is an amazing person. Always helpful and so polite. I am very happy with the service and they seem to be the best agent so far. They are for the people and does the right thing. Never disappointed. Kylie, you are the “best”. Thank you Empire Estate Agent.  R Basnet
Property Manager Kylie Hall has been truly the most amazing person to work with. I have had horrible experiences with other companies and Property Managers, however, was very pleased when we met Kylie. I highly recommend Empire Estate Agents.  S Stukey
Good Afternoon Jamie, As you probably already know I was left without gas for almost two days due to an error made by the gas company. This left me with no hot water and unable to use my stove to cook. I just want to take the time to thank and recognize the hard work done by Daniela and Sian. They spent hours on the phone and stayed after hours to ensure the problem was resolved. They made a very stressful and frustrating situation so much easier and should be congratulated for their outstanding customer service. I would also like to say thank-you to Gemma for her amazing customer service. It was so nice to be warmly greeted and offered tea and coffee upon arrival. These small things make such a huge difference to a customers experience especially when they are having a rough day. Please congratulate Jemma for her service. Kind Regards, H Dodwell
I cannot speak highly enough of Kylie Hall and Empire estate agents. We are an older couple who rent by choice. It has been difficult in previous rentals with very aggressive property managers that did not make us feel welcome at all. Kylie and Empire estate totally respect us, make fair decisions, and are very efficient with maintenance issues. Respect from both sides makes these agreements successful. R Clephane
After attending many home viewings, Kylie Hall was a stand out property manager. Her professionalism and warmness just added to the fact she was managing the ideal place I was looking for. Beth Rivers
We just wanted to express our sincere gratitude to Kylie Hall (Senior Property Manager, Empire Estate Agents Team) for making our stay pleasant, great and memorable in our house leases in Maylands. Kylie Hall has been the best property manager from the way she fondly treated my family and I. She always made sure to respond promptly to problems at the house and provided the best services. We were very comfortable, and we can't thank you enough. I proudly give 5 stars for their kind services. Thank you very much, and I hope to keep in touch in the future. Sadiq Nawaz
Excellent service right from the beginning, Daniela has been very professional, helpful and friendly. She has great knowledge of the market and the local area. She has always kept us well informed and responds in a quick and timely manner with answers and solutions. I highly recommend her and team at Empire Estate Agents and would not think twice to do business with them again. Cheers N Malhotra
Empire is professional in every facet, it's a joy to come into the office and pay my rent because of the personalities of the people and staff are so helpful and really understand peoples needs and what is required in a real estate situation like I was in. I found them to be totally excellent in every way. Thank you. (See John's video testimonialJohn Chamberlain
I have to tell you that I have been dealing with Sian for at least 18 months now and I have to say that she is a real asset to your organisation. Thank you Sian for your helpfulness and professionalism always. Kind regards J Mobbs
Thank you for your help Kylie. You have been absolutely bliss to have you as our property manager. Regards Parmeet & Savleen
I just want to send you a quick email to commend one of your Property managers Kylie Hall. Kylie has been my property manager for nearly a year now and has done such a fantastic job looking after us all. When there were problems such as no gate and no internet she went out of her way to get these issues resolved quickly and efficiently. Kylie should be congratulated an recognized for her hard work and fantastic customer service. Kind Regards, H Dodwell
Thanks so much Kylie. I really appreciate all your assistance and wish you all the best in the future. I've heard some negative things from friends about other rental agencies but you guys have been great to deal with throughout. Thank you so much. All the best, Lucy Read
Hi Daniela, We would just love to thank you for being such an efficient and easy to deal with property manager. Being my first home to ever rent you have made it such a great experience. Always answering any silly questions we had. Communication was just superb. Thanks for everything. Naushina Mohamed Dear Celene & The Rest of the Empire Team, Thank you so very much for the beautiful cookbook and gift certificates – we were really moved by your generous gifts. Noel & Jennifer
Hi Kylie, Gotta thank you for your input to my recent gift from Empire Estate Agents. I was overwhelmed to receive such a generous gift and will use the proceeds to make an impact in the garden so that it resembles the jungle it used to be. I will endeavour to be the best tenant you have on your books and this will contribute to that effort.Best Regards, J Parker
Hi Kylie, what a great surprise last night! Firstly, thanks to you for presenting us to your team Kylie and your team for choosing us as renters of the month. It's pretty cool, we were unaware you ran something like this, we've never heard of anything like it in our decade of renting. The gifts were really thoughtful, right up our alley. We don't typically get out to little shops like Angove Street Collective, too tempting, so this'll be a nice excuse to go. Thanks for making the time to come down and show your appreciation too. Cheers. J Rutherford & T Naera
Empire's service has been exemplary throughout my tenancy. Peter Halliday
Hard to improve on a satisfactory experience. Friendly and competent service, feeling that your business is valued and that you are a valued customer makes a huge difference to me. I will have no hesitation, in recommending her personally, and the rest of this highly professional organisation. Thank you. Noel Beam & Jennifer Meekin
I received outstanding service and compassionTerry Grimley To Everyone at Empire Realty. Thank you very much for your kindness. Its been a very nice experience, renting from Empire. Our faith in humanity has been restored. Best wishes and thanks again. T Hughes & E Dawson
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