Everyday Heroes...Going Beyond.

THE EMPIRE DIFFERENCE

 

EXPERIENCE IMPOSSIBLE TO MATCH

We love what we do…and we have been doing it with the same PASSION we had when we first started 20 years ago. Staff retention provides a high quality consistent team and we pride ourselves in providing our owners a longevity and experience of staff unmatched in the Property Management industry.

Some testimonials from people who have been with us for years.

Connecting tenants to great properties. we will conduct the necessary number of private viewings until your property is leased with our dedicated full-time Leasing consultant. We utilise state of the art online booking systems for prospective tenants. Most of our leasing happens afters hours, just when your prospective tenant wants to see your home. Technology, flexibility and experience means we lease your property sooner.

COMPREHENSIVE TENANT INDUCTION

A recent article about a tenant who added a birthday cake clause un-be known to the owner/agent was a internet hit…however funny it highlights the importance of not only the method of delivery of a lease to a tenant, but our 65 years of property management experience has shown us that an in depth tenant lease sign up induction is key. Want to know what our tenants get at our lease sign up inductions.

  • Prescribed Scheduled Lease Explained & Executed
  • Empire Estate Agents Special Conditions Explained & Executed
  • Tenant Induction Video
  • Bond Lodgement & Payment
  • FAQ for Tenants Information Sheet (includes information on items such as utility connections, the Property Condition Report, watering days and reticulate on usage and a host of other pertinent information)
  • Emergency Procedures Explained and provided
  • DEFT Rent Payment card and rent and accounts payments explained
  • Tenant Portal Login & Access Details
  • Information for Tenants (Legal requirement)
  • Strata By-Laws (if applicable)
  • Property Manuals (if provided by Owner), scanned and bound in a book, emailed as a PDF and provided on the tenant portal
  • Emergency Assistance number and information on emergencies texted to tenants and emailed
  • Keys/Remotes/FOBs and codes documented, copied and signed

 

TENANT CARE

Our Tenants are important to us, every person is a valued client, we love being able to welcome your tenant into your rental home and home assist them then so we nurture quality happy tenants. Our Tenant of the month program is just one of the systems we use to reward and recognize the importance and value of tenants. Click here to see some see what our Tenants have to say about Empire

COURT

Attending, preparing and the cost of court can add to an already stressful situation, at Empire we do not charge our owners for our Court preparation and attendance, for tenants that require eviction via court or to retrieve bond costs. (Note unless the cost is covered in a required Landlord Protection Insurance Claim)

GUARANTEED PEACE OF MIND

No lock in Management Contracts. Managing your home is a partnership, one that requires absolute confidence and trust. We value that relationship and therefore at all stages you have the flexibility to change, we will release you from your contract at any time without penalty.

TESTIMONIALS

The team at Empire have always been highly professional and wonderful to work with - they have sold 3 of my houses and I got the price I was looking for. They provided expert advice so that my properties were sold quickly and with very little hassle!

C D’Castro

Organised, efficient and friendly team.

T Van Maanen

After attending many home viewings, Kylie Hall was a stand out property manager. Her professionalism and warmness just added to the fact she was managing the ideal place I was looking for.

Beth Rivers

We just wanted to express our sincere gratitude to Kylie Hall (Senior Property Manager, Empire Estate Agents Team) for making our stay pleasant, great and memorable in our house leases in Maylands. Kylie Hall has been the best property manager from the way she fondly treated my family and I. She always made sure to respond promptly to problems at the house and provided the best services. We were very comfortable, and we can't thank you enough. I proudly give 5 stars for their kind services. Thank you very much, and I hope to keep in touch in future.

Sadiq Nawaz

I have nothing but great things to say about the team at Empire. I feel very comfortable leaving our property in their capable hands.

K Shorthill