YOU'RE IMPORTANT

Our Tenants are important to us, every person is a valued client, we love being able to welcome you into your new rental home and hope that once you leave your rental home the journey doesn’t end there. Whether its renting, selling or managing your investment property…whatever your real estate journey is, we hope to listen to your needs and assist you along the way.

RENTAL APPLICATION

Please see below links to our Rental Application Form and Application Check List, please make sure that you have all documents & information required before emailing the Application Form or bringing into the office. Should you have any queries please contact our office on (08) 9262 0400

MAINTENANCE REQUEST

Our maintenance team can enter the property with our management keys, if you are not present when the service person is available to carry out the maintenance or repairs.

Empire endeavours to respond to maintenance issues as soon as possible, we prioritise maintenance work that poses a health and safety risk to tenants or where there is a risk of damage to the property.

EMERGENCY PROCEDURE

Empire Estate Agents is open Monday to Friday from 9.00am to 5:00pm.

Should you have any queries, maintenance items or wish to discuss anything related to your property with your Property Manager, please contact our office during office hours on (08) 9262 0400. A maintenance request can also be submitted here.

The office emergency number is available between Friday 5:00pm and Monday morning at 9:00am (and on Public holidays). The emergency number is 0433 666 133, please call the number and don’t text, if the phone is not answered please leave your name, phone number, address and details of the emergency, please also see below.

PLEASE DO NOT CALL THE OFFICE EMERGENCY NUMBER MOBILE UNLESS YOU HAVE AN EMERGENCY.

The following cases are considered emergencies under the Residential Tenancies Act:

  1.  A burst water service (we suggest you turn the water off at the mains, contact the Water Corporation and a licensed plumber if necessary)

  2.  A broken hot water service

  3.  A sewerage blockage

  4.  A broken sewerage fitting

  5.  A serious roof leak

  6.  A gas leak

  7.  A serious electrical fault likely to endanger human life

  8.  Flooding

  9.  Substantial damage caused by flooding, storm or fire

  10.  You have been broken into or an attempted break-in has occurred and the property is no longer secure

Should any of the above emergencies occur out of office hours on the weekend & public holiday please use our emergency mobile to contact us. If you cannot contact us, because of the time/lateness of your emergency please attend to any repairs as necessary and retain the receipt/costs.

We recommend the following contractors:

Broken Glass 

Prompt Glass (08) 9330 5555

Dependable Glass (08) 9455 3069

General

Gibsons Maintenance (08) 9455 3544

Allwest Property Services 0430 090 990

Cod’s Cleaning 0413 141 042

Electrical

ElectricalTrance Electrical 0418 901 788

Synergy 13 13 53

Locksmith

AMCO Locksmith 0481 356 257

Lock Stock & Farrell (08) 6350 8500

Carpet Cleaning

Ace Carpet Cleaning (08) 9444 5121

Aarow Carpet Cleaning 0414 946 333

Plumber 

Tesstar Plumbing 0417 174 113

Dorrington Plumbing Gas 0439 333 982

Alinta Assist 1800 227 702

Electricity Faults 

Western Power 13 13 51

Gas Supply Faults 

Atco Gas 13 13 52

Water Supply Faults 

Water Corporation 13 13 75

Please also be reminded that the person you organise to do an emergency repair must be a licensed contractor in that field. You are only entitled to organise your own emergency repair by a licensed contractor if it is out of business hours, and you have not been able to contact us on our mobile and it is one of the above-mentioned emergencies.

TENANTS APPRECIATION

We appreciate our tenants for how wonderful they area, each month we meet to discuss our tenants and each Property Manager nominates their tenant of the month. Every month it’s a battle with so many great tenants to chose from…here are just a few.

Smiling Baby

“After attending many home viewings, Kylie Hall was a stand out property manager. Her professionalism and warmness just added to the fact she was managing the ideal place I was looking for.” 

 

E Gorman

TENANTS TESTIMONIALS

TENANT INFORMATION & FAQ

Getting Started


Getting started covers applying for a tenancy, option fees, tenancy databases, discrimination, tenancy agreements, rents and bonds and property condition reports. https://youtu.be/L6yy7BrZjW0 Download a Tenant Guide: https://www.commerce.wa.gov.au/sites/default/files/atoms/files/tenantsguide.pdf




Moving In


Moving in covers tenants and landlords rights and obligations during the tenancy including maintenance, security, safety devices, inspections and subletting. https://youtu.be/ZhEEl1ErObY




Ending A Tenancy


Ending a tenancy covers how to end a tenancy, notice periods, rent payments, rent increases, final inspections, breach notices and evictions. https://youtu.be/EwzvNqkgcr8




Utilities


GAS Kleenheat Gas 13 21 80 Alinta Gas 13 13 58 AGL 131 245 ELECTRICITY Synergy 13 13 53




Phones and Internet


There are many phone and internet providers in Western Australia, a few options are:- Telstra 1800 670 017 Optus1800 780 219 Westnet / iinet13 19 17




What do I need to know about renting?


The information is available at The Consumer Protection website: https://www.commerce.wa.gov.au/consumer-protection/renting-home





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