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Testimonials from Strata Owners

Having Empire take over the management of a number of complexes I am involved with as a property manager has been a breath of fresh air. Joseph is attentive and approachable and goes above and beyond to ensure we are informed and kept up to date. I wouldn't hesitate to recommend the Empire team. Kimberley Mardon
Empire Estate Agents is one of the best Strata Management agent we have dealt with. In Sanctuary Apartment, Mount Pleasant by Developwise, the team (Jamie and Joseph) is very proactive to ensure the handover process run smoothly from the builder/developer to individual apartment owner. Empire Strata Agents always has the best interest of the individual apartment owner and developer. Will definitely recommend Empire for the next project! A Neo
We moved to Empire Estate Agents from another long-term strata management company after a decline in their service of us as a Council of Owners and our properties and we are very glad we did. The service from Empire and in particular Joseph The, our Strata Manager has been great - Joseph and the team have been responsive, respectful and solution-focused with any issues bought to them. They are organised and proactive in the management of our properties and any maintenance and repairs big or small, and they have access to great professional trades, we are really happy we made the move. Thanks Empire and thanks Joseph! L Ardagh
Hi Jamie, just wanted to send a big thank you for your professionalism and integrity. The ceiling issue didn’t need to be an issue, let alone end up as expensive as it did. I do wish we had a strata management team like Empire beforehand however now is good enough. I’m very happy it is sorted. Have a great day and thank you to you and your team. D Dwyer
Hi Jamie, I wanted to say a big thank you! The unit is due to settle tomorrow and again I so appreciate your help last week. C Allen
Hi Salina, Just wanted to say thank you for chairing the AGM so well today. You did an excellent job keeping everyone on track and getting items actioned. Things are running much better than historically. Thanks for all your help. E Schmitt
I highly recommend the friendly and professional staff at Empire Estate Agents. I have used their services for both Property Rental and Strata Management and have found them to be diligent on both accounts. Any request whether it be maintenance or an accounting issue is followed up speedily and with satisfactory results. Whether as a tenant, owner or strata member Empire your needs will be met on an equal footing. S Willamson
Julie and the Strata team are extremely understanding and very professional. I would highly recommend their services. D Bailey
Communication is always timely and professional. I feel confident that Empire are looking after the complex well. S Walker
Julie our strata manager is highly professional, genuinely cares about her tenants and landlords and will go out of her way to get the best outcome for all involved. She’s a great asset to the trustworthy Empire team. Thank you Julie and Empire Estate Agents. C Firth
The best Strata Managers in the business! As Insurance brokers specialising in Strata we deal with lots of Strata Managers however the professional standards are set by Empire Estate Agency. What a fantastic Team! Thank you to you all. A Bruce
Professionalism, Quality, Responsiveness, Value Best agency I’ve been with. Never had issues with them. Sad to leave but will be back in the near future. N Wachipa
Have had such a great experience dealing with Julie from Empire Estate Agents. Very responsive and customer focussed and extremely efficient. Thanks Julie! J Bruce
I have had the pleasure of dealing with Jamie Horner for the past 5 year. She provides exceptional service and her approach is always professional. I would highly recommend to engage Empire Estate Agents. R Butina
It is always a pleasure to deal with Salina Ng at Empire Strata Services. Salina is professional and approachable. Salina promptly returns our calls whenever we need to talk to her. We can always rely on Salina to respond to our enquiries. Caroline & Marie - Clean Distinction
I’m surprised by how actively Empire estate has replied me on New Year’s Day and took their time out to explain to me what went wrong with my strata complex and the strata levies. They help me to understand how levies work and especially making suggestions, even though they do not manage the strata complex. It is hard to find genuinely good people who care. I do highly recommend Jamie Horner, Salina Ng and her team for taking the time out of their busy schedule to explain what went wrong. Professional, friendly, knowledgeable and dedicated team in helping those in need. I wish I have known them earlier. A Pui
Our body corporate has been with Empire for the past few years and compared to the other agents their management and follow-up is well above what we experienced with our previous Body corporate company. L Bromley
Empire is much better than other agencies. Empire will always be on time to send me reminders and email updates on what is happening. There is no need to chase them, unlike most strata managers. M Lee
As Strata Managers you have certainly been far more proactive with the management of our property than previous Strata Managers. D Hiscock
Jamie, Salina and the whole team at Empire has done a great job managing the strata for my property for more than 10 years. They’re always professional and their expert knowledge comes in handy time and time again. R Harrison
The service is excellent. D & T Richman
Fully recommend Empire for the commitment and service to us as Landlords. The best. How can you improve what is already outstanding? Many thanks to the team at Empire Estate Agents R & J Porteous
Always prompt to reply and pleasant to deal with you. Upfront and knowledgeable. Nicky Eddy
Empire Estate Agents managed a strata investment property for us for many years. The council of owners wasn’t always the easiest to deal with but Empire were always professional, promptly responded to issues and are really knowledgeable about strata issues. I’d definitely choose them to manage future properties. They also sold an apartment in Wembley for a great price for us too! A & S Mison
Professional, yet friendly and approachable. Nothing but positive experience and outcomes over a 10 year association. Thank you. Amanda Guthrie

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